Frequently Asked Questions
The better condition that your property is in, the higher rent we can charge and the better quality tenant that it will attract. Your home must be left in professionally cleaned condition as the tenants will be responsible for professionally cleaning upon their move out also. Your Property Manager can recommend quality cleaning companies to ensure that the cleaning guidelines are strictly followed. The carpets must be freshly cleaned and all debris and personal belonging removed from the house.
It is not necessary to paint automatically, but you should consider painting any room that has dirty or marred walls. A neutral color is best. Your Property Manager will be happy to discuss any necessary repairs or painting with you. Neutral window coverings such as blinds should be left, but not curtains that match a particular bedspread or couch. Tenants moving into a rental property do expect some sort of window coverings to be provided for privacy and safety.
The tenants are generally requested to maintain the yard in the condition it is provided to them. Therefore, the yard should be freshly mowed, weeded, trimmed and the leaves and debris removed.
But, in some rare cases, and depending on home condition and market condition, it may take longer to rent your home. Your home is marketed within 24hrs after we receive your signed Owner Contract or a 30-day notice from an existing tenant. We always show your property while the current Tenant is on their last 30 days.
All of our properties prohibit smoking, in the interest of protecting your investment, as well as the health of the neighborhood.
Children come under the protected class of “familial status” and it is not possible to discriminate in this way. Our application forms do not ask number or ages of any children.
•We handle maintenance and emergency repair calls 24/7, allowing you to sleep at night and save money.
•We enforce collection of rents and serve the proper notices upon failure to pay.
•We understand and apply the correct federal, state, and local laws, keeping you and your investment out of trouble and out of court.
•We know the local market, have an extensive network of contacts, and have advertising resources available to us at discounted rates. This allows us to effectively market your vacant home to prospective residents to get it filled.
•Executed property management agreement
•Keys to the property, including mailbox keys, if applicable
•Garage door openers, if applicable
•Certificate of insurance, with Rooftop Property Management, LLC as an additional insured
•Lead-Based Paint Form, if the property was built prior to 1978
10% monthly management fee on average
Protect property Owners from unseen liabilities, manage Tenant relationships, manage property repairs, collect rent, enforce lease, assess Tenant charges, and much more!
Usually an Owner signs a contract with management company for a specific property and time period. The company handles advertising, finding and managing quality Tenants, repair requests, and the Owner receives financial reports of activities every month.
Management companies make money from monthly management fees, leasing fees, and renewal fees.
Switching property management companies usually requires at least a 30 day notice. Most management companies require a 12 month contract term and depending on the time frame of original contract signed, you may have to wait until contract expires or pay out the remaining term meaning; the rest of the monthly management fees that would have been earned if contract was not cancelled.
Texas Real Estate Commission
To become an approved vendor for a property management company they usually require liability insurance that covers their business in case of an issue with the work they performed. Then they can be added into system as an approved vendor.
Normally you can negotiate a resolution with the property management company. If all else fails, a person can file a complaint online with the Texas Real Estate Commission. Once a report is received, they will call the property management company and find out more details to see if the report goes any further. They will recommend mediation or take action if needed.